Interlux Design Pty Ltd (Interlux Design) has a long tradition of manufacturing premium quality window furnishings. Our warranty is here to give you Peace of Mind. Interlux Design Blinds, Curtains, Shutters & Outdoor blinds come with up to a five (5) year limited warranty across the entire range of products, covering component failure and manufacturing issues.*
What the Warranty Covers:
This warranty covers the repair or replacement of any defective material or component in Interlux Design’s Blinds, Curtains, Shutters & Outdoor blinds. Interlux Design provides a manufacturer’s warranty that your Interlux Design Blinds, Curtains & Shutters & Outdoor blinds will be free from defects in material and workmanship for up to a maximum of up to five (5) years from the date of Interlux Design invoice. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to have the product repaired or replaced if the product is defective. Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. For information on Australian Consumer Laws, please visit Australian Consumer Law website at www.consumerlaw.gov.au
This warranty is valid when payment for the Interlux Design Blind or Shutter has been paid in full and proof of purchase is provided to Interlux Design.
Exclusions to the warranty:
This warranty supersedes all previous and existing materials relating to warranties published by Interlux Design. This warranty is not transferable, and only the original purchaser of the products can make a claim under this warranty. Claims made against transit damage, or visible defects to the products, must be reported within forty eight (48) hours of receipt of goods, and be accompanied by photographic evidence for assessment by Interlux Design. *The Interlux Design five (5) year limited warranty applies to products purchased on or after after 1st July 2020.
The Warranty does not cover:
The cost of access equipment (e.g. Scaffold, cherry picker, scissor lift, etc.) or electrical related works necessary for repairs. Products that are requested outside standard sizes; any conditions caused by normal wear and tear; or alterations and repairs to the product made by any person other than a representative of Interlux Design, or to products not installed by Interlux Design; normal shrinkage, water damage, accidents, misuse; exposure to the elements (sun damage, wind or rain), discolouration over time; exposure to chemicals, and any type of corrosive element such as, cleaning products; insects, marine environments and salt air; any damage resulting from exposure to high moisture and high humidity environments (resulting in mold, mildew or fungal growths) e.g. kitchens, bathrooms; condensation damage (Mold is considered a natural occurrence that can arise from various environmental factors and conditions beyond our control.); and failure to follow instructions with respect to cleaning and/or maintenance; damage caused by rolling up blinds and awnings when wet; imperfections that are not visible to the naked eye from a distance of 1.5 metres; batteries are not covered under this warranty.
Warranty Claim Procedure:
If you need to make a warranty request you can do so by: Checking that the problem has appeared within the warranty period. Registering your warranty with us by using our online form. Have your proof of purchase ready in case it’s needed.
Call us on (03) 9796 1101.
Important information:
Wear and Tear Items
Some components including cords, chains, cord locks, tilters, zips and side splines (Ziptrak) suffer wear and tear in the normal course of operation or through excessive use. Such items carry a 3 year warranty only.
Fabric “V”ING
Large width roller blinds wider than 2400mm and/or longer than 2800mm, could show the effect of “V’ing. This effect is predominant on all large blinds. To reduce this effect, consider splitting the blind into smaller widths and/or multi-linking blinds together.
Patterns
Textured or directional fabrics may not have the warp (vertical) or weft (horizontal) yarns travelling perfectly perpendicular to each other. Some deviation from the pattern or texture will exist. You should expect to see variations of up to 30mm in the direction of the pattern from one side of the blind to the other.
Railroading and Cupping
Selected Interlux Design fabrics can be railroaded. Railroading fabric often leads to curling or cupping of the outer edges of the blind. Railroading of the fabric changes the appearance of the blind, which is more pronounced in textured fabrics.
Light Gaps
All roller blinds allow light to pass around the sides of the fabric (even when blockout fabric is used). This is because the overall width of the blind including it’s brackets is always wider than the fabric width. Light Gaps are most prominent when a blind is fitted inside a window recess. Face fitting may be a better option than reveal fitting, however, the only way that light gaps can truly be minimised is to use hardware systems that utilise side channels.
Material Joins
Some blind sizes may require fabric to be joined. Depending on the material and type of join used, this may result in either visible pinholes through the join, or a solid band across the width or length of the join.
Puckering
Some wider width blinds will exhibit a deviation across the width of the fabric and is considered normal.
Motors
All motors offered by Interlux Design carry a 5-year manufacturer warranty. Interlux Design will pass on the manufacturers specific warranty related to the relevant motor supplied for each product. The cost of electrical works to disconnect and reconnect motorised products that require servicing or replacement under warranty is the responsibility of the customer.
Fabric roll-off
Fabric roll-off can occur on all roller blinds. This is an inherent nature of fabric and blinds under 500mm in width. This is not covered under warranty, all blinds are, checked & tuned both in the factory before they leave and on site by the installer on the day of installation. The main causes for roll-off are blinds being left down with windows open, pulling at the edges of the fabric and any insects being caught up in the fabric as it is rolling.
No extensions to Warranty period
Repairs carried out or replacements provided under this Warranty do not extend the relevant warranty period, and do not initiate a new warranty period. The warranty period for any replacement parts or new Goods installed will end together with the initial Warranty.
Servicing Fee
Interlux Design offers servicing of all blinds that fall beyond the stipulated warranty period. Servicing is limited to Interlux Design manufactured products only (original proof of purchase is required). Interlux Design will charge a $65.00 service fee to attend a premises to inspect goods that are the subject of a service request. The service fee does not include any additional labour or parts required.