1. Application of terms:
Unless otherwise agreed in writing, these terms apply to all orders placed with Interlux Design Pty. Ltd. Interlux Design reserves the right to alter these terms from time to time without notice to any customer. The altered terms will apply to all orders placed after the date when the alteration takes effect.
2. Trading Terms:
Receipt of a deposit of forty percent and balance upon completion of installation. The job will not proceed to Manufacturing Schedule production stage until a final site check measure is complete and all fabrics received.
3. Free Measure & Quote:
A one-off free measure and/or prepared offsite quote is provided complementary and is free of charge. Any site consultation following this may incur a fee oof $60.00 on any cancelled orders. A maximum of two (2) site visits are included for confirmed orders. Any site visits beyond the maximum (2) will incur a minimum fee of $60.00/hr. calculated at ½ hourly rate.
4. Order sign-off:
Due to the custom nature of our manufactured products, items cannot be modified or returned upon confirmation of an order. All our clients are free to query any aspect of an order prior to a deposit being made. Any order in which a deposit is made is deemed to have been signed off by the client. Any modification beyond this point is made on the discretion of Interlux Design and may occur additional fees.
5. Payments:
In respect of goods ordered a 40% deposit must be paid with balance of payment paid upon completion of installation. However, in the event that the goods are completed ready for installation, but the site is delayed by a period greater than 30 days (thereby causing a delay in installation), 75% of the balance will be due for payment at this time. If the customer requires delivery prior to installation, 100% of the balance is due prior to delivery.
6. Refund Policy:
Interlux Design Pty Ltd offers refunds on products that have not yet been manufactured. Returns are not applicable to custom made products, as they are made to the customer’s specifications. Refunds are issued at the discretion of Interlux Design Pty Ltd. If you have any questions or concerns about our refund policy, please contact us at info@interluxdesign.com or alternatively on (03) 9796 1101.
7. Cancellation:
No order may be cancelled without the prior written consent of Interlux Design, which may be granted or refused at its discretion. A consultation fee ($60.00) is forfeited upon cancellation. Cancellation will not be accepted on goods that are not regular stock which are in the process of manufacture or ready for shipment.
8. Ordering:
All goods are custom made to agreed specifications, and as such they are not suitable for re-sale or restocking. Interlux Design Pty. Ltd. shall not be liable to the customer upon dispute of colour, fabric, product type and fitment. It is the customers responsibility to check all details thoroughly before agreeing to commencement of manufacture.
9. Repossession of goods:
If payment in full is not made to Interlux Design by the due date, the customer irrevocably grants to Interlux Design or (where necessary) agrees to procure for Interlux Design full and free licence to enter the site where the goods are installed and to repossess and remove the goods. The customer releases and indemnities Interlux Design from and against all claims, demands, actions, liability, damages, loss, cost and expense whatsoever arising out of or in consequence of such entry, repossession and removal and any damage necessarily caused thereby.
10. Delivery:
Completion of goods will be agreed prior to commencement. Delivery dates or times indicated by Interlux Design Pty. Ltd. are approximate only and do not constitute a guarantee of delivery at all or delivery by such date. Accordingly, Interlux Design Pty. Ltd. shall not be liable to the customer for any loss or damage suffered by the customer either directly or indirectly as a result of the delay in the supply of goods or services.
11. Preparation for installation:
The customer is responsible for ensuring that its site has adequate, clear and safe access for delivery and installation of the goods. Fixing points must be adequate for proper and secure installation of the goods. The customer will be required to pay the cost of any modification to its site or the goods that is required to ensure a proper installation. Interlux Design shall not be responsible for any loss, costs, damages or expenses incurred or suffered by the customer as a result of the customer’s failure to comply with this clause.
12. Installation:
The customer must advise Interlux Design of any hidden obstruction (including, without limitation, electricity, telephone and other communications cables and water, gas and drainage pipes) that may be encountered during installation of the goods. Whilst (where applicable) Interlux Design will take all reasonable care in installation, it shall not be liable for any damage to any structure, surface or service. The customer will pay all costs incurred in consequence of any hidden obstruction and will indemnify Interlux Design against all liability, loss, cost, and expense that it incurs arising out of or in consequence of installation of the goods or damage to any structure, surface or service.
The customer is solely responsible for disposal of any material removed to enable installation of the goods.
This order is to be accepted based on the final dimensions taken. Whilst the dimensions are the responsibility of Interlux Design, if any obstruction is added at a later date that had not been previously brought to our attention and constitutes a re-work, all associated costs are to be charged accordingly to the client.
The installation charge has been quoted and accepted based on one visit (unless specifically written on the quotation by the representative). If this is not possible due to the site not being ready, not being able to gain access, final finishes applied, services not in place or indeed items of that nature, then additional costs will be incurred and will be the responsibility of the Client – even if the instruction is given by another party (Builder etc.).
13. Ancillary works:
The customer is solely responsible for all ancillary work required and costs incurred in connection with installation or repair of goods, including (without limitation) access, scaffolding hire, electrical work, decorating, repairing or making good.
14. Warranty:
Interlux Design offers up to a five (5)* year limited warranty across the entire range of products, covering component failure and manufacturing issues. See www.interluxdesign.com/warranty
15. Title:
Title to the goods manufactured and installed will not pass until payment has been made in full and Interlux Design Pty. Ltd. will maintain ownership over such goods until such time as payment has been made.
16. Best price guarantee:
Upon receipt of competitor’s written quotation Interlux Design at its discretion will beat by 10% a cheaper equivalent quote on Romans, Rollers, Shutters & Venetians.
17. Free blind offer:
With every full house lot purchased we will supply one blind (roller blind) free of charge. Only one offer per household and must be redeemed at the time of placement of order.
18. Privacy Act 1988 (“Privacy Act”)
Interlux Design Pty Ltd is committed to protecting the privacy of its customers in accordance with the Australian Privacy Act 1988. This privacy policy outlines the types of personal information we collect, how we use it, and how we keep it secure.
To enable Interlux Design Pty. Ltd. to assess the Customer’s application for finance, the Customer authorises Interlux:
(a)To obtain from a credit reporting agency/body a consumer or commercial credit report containing personal information about the Customer and its guarantors; and
(b) To give to a credit reporting agency/body information including identity particulars and application details
19. Collection of Personal Information:
We collect personal information from our customers for the purpose of providing our products and services. This may include name, address, email address, phone number, and payment information. We may also collect other information that is relevant to your purchase.
20. Use of Personal Information:
We use personal information to process and fulfill orders, respond to customer inquiries, and communicate with customers about our products and services. We may also use personal information for marketing purposes with your consent.
21. Security of Personal Information:
We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. This includes using secure servers, encryption, and other measures to ensure the security of personal information.
22. Customer Data Protection:
Interlux Design Pty Ltd is committed to protecting the privacy and security of customer data. We will not sell, trade, or otherwise transfer customer data to third parties without your consent, except as required by law.
23. Governing Law:
The contract for sale to which these terms relate shall be governed and construed in accordance with the laws for the time being in force in the State of Victoria, Australia and the parties agree to the exclusive jurisdiction of the Courts and Tribunals of that State.
24. Miscellaneous
Fabric defects are those deem visible by a distance of 1.5mt or less. Fabrics are as supplied from the fabric company and do not have any additional fire-retardancy treatment unless specified in quotation.
Possible movement of fabric 3%, also colour & dye lot variations of 3 – 5%. Interlux Design will not be held responsible for movement in fabrics. Some variation in colour and texture can occur with fabrics and timbers. This is deemed acceptable.
Fabric roll-off can occur on all roller blinds. This is an inherent nature of fabric. This is not covered under warranty, all blinds are, checked & tuned both in the factory before they leave and on site by the installer on the day of installation. The main causes for roll-off are blinds being left down with windows open, pulling at the edges of the fabric and any insects being caught up in the fabric as it is rolling.
It is the responsibility of the customer to make sure the style of window furnishings and types of fabric and colour are acceptable to any specific body corporate or other similar governing body. Interlux Design will take no responsibility or not be liable for incorrect / unacceptable fabric colour or window furnishings.